Terms of Use

These terms and conditions apply to services ordered from FLYN AS via flyn.no, telephone, e-mail, form, or other written contact. FLYN AS is a Norwegian AS company with organization number 936 645 216, registered with its business address at Jens Bjelkes gate 10B, 0562 Oslo.

1. About FLYN AS

FLYN AS offers professional cleaning services and related services within the company’s registered scope of business. This includes, among other things, the cleaning of buildings, residences, offices, and the like, as well as tidying, organizing, property services, and practical service assignments.

2. Party to the Agreement

When the customer orders a service from FLYN AS, the agreement is entered into between the customer and FLYN AS. The work is performed by FLYN AS or personnel working on behalf of the company. The customer does not have a direct payment agreement with individuals, employees, or third parties.

3. Ordering and Confirmation

The scope, timing, price, and other conditions are agreed upon before the assignment is executed. An assignment is considered confirmed when the customer has accepted the offer in writing, orally, or by placing an order through our channels.

4. Customer’s Responsibility Before the Assignment

The customer shall ensure that FLYN AS has the necessary access to the residence, premises, or area where the work is to be performed at the agreed time. This includes keys, gate codes, access cards, alarm codes, parking information, and access to all rooms, zones, or common areas included in the assignment.

The customer shall ensure necessary working conditions, including access to electricity, water, proper lighting, and other infrastructure required to perform the ordered service. If the assignment requires access to specific installations, equipment, common areas, or other facilities, the customer is responsible for securing such access before the work begins. The customer is also responsible for ensuring that all necessary permits, access, keys, access codes, parking options, and other prerequisites required to complete the assignment are available at the agreed time. If these requirements are not met, FLYN AS reserves the right to invoice the assignment in full or in part in accordance with the applicable terms.

5. Tidying and Accessibility

In order for the work to be performed efficiently, surfaces, floors, and areas to be cleaned must be accessible. If a large number of objects, furniture, boxes, personal belongings, or waste obstruct normal execution, this may affect the result, time spent, and price.

FLYN AS does not normally move heavy furniture, large objects, or valuable belongings unless this has been agreed upon in advance. The customer must secure or move fragile, valuable, or personal items themselves before the assignment begins.

6. Information About the Residence or Premises

The customer shall inform FLYN AS in advance of any conditions that may affect the work. This may include special materials, sensitive surfaces, previous damage, poor ventilation, pests, strong odors, smoke damage, pets, camera surveillance, or other conditions relevant to the assignment.

If the customer does not provide the necessary information in advance, FLYN AS cannot be held liable for deviations resulting from unknown conditions, surfaces that do not tolerate normal cleaning, or a lack of prerequisites to perform the work as agreed.

7. Cleaning Agents and Surfaces

FLYN AS uses suitable cleaning agents and equipment adapted for the normal cleaning of standard surfaces. If the customer has surfaces that require special treatment, such as natural stone, untreated wood, specially lacquered surfaces, textiles, or other sensitive materials, this must be disclosed in writing before the work begins.

Cleaning presupposes that surfaces and materials tolerate the normal use of water, soap, and suitable cleaning agents. FLYN AS may decline to clean surfaces if we assess that it involves a risk of damage.

8. Price and Changes to the Assignment

The price is calculated based on the information provided by the customer at the time of ordering, including size, type of service, condition, accessibility, and agreed scope. If the actual conditions deviate from the information provided, the price, time spent, or scope may be changed.

If it becomes apparent during the process that the assignment requires more time, extra work, or special measures, FLYN AS will, as far as practically possible, contact the customer for clarification before further work is performed.

9. Parking

The customer shall provide information regarding parking options and any restrictions at the address. If free parking is not available, parking costs may be charged to the customer. If missing or incorrect parking information leads to fines, towing, or extra costs, these may be invoiced forward to the customer.

10. Lack of Access or Conditions Obstructing Work

If FLYN AS arrives at the agreed time, but the assignment cannot be carried out due to circumstances on the customer’s side, including a lack of access, lack of necessary prerequisites, lack of access to rooms or facilities, incorrect information, delay from the customer, or any other obstacle for which the customer is responsible, FLYN AS reserves the right to invoice the assignment in full or in part.

This may include the agreed attendance, travel time, waiting time, reserved resources, and planned working hours, even if the work could not be performed in full or in part. Once the customer has confirmed an assignment, the customer is responsible for ensuring that the assignment can be carried out as agreed.

11. Payment

All invoices are issued by FLYN AS. Payment shall be made to FLYN AS in accordance with the payment information stated on the invoice. Payment to individuals, employees, or third parties is not part of our payment routines.

In the event of late payment, interest and fees may accrue in accordance with applicable Norwegian regulations. FLYN AS may suspend further work or new assignments in the event of non-payment.

12. Cancellation and Changes

Cancellation or changes to the timing must be reported in writing to FLYN AS as early as possible. The following cancellation rules apply:

• Cancellation more than 48 hours before the assignment’s start date: No charge.
• Cancellation between 24 and 48 hours before the assignment’s start date: 50% of the agreed price will be invoiced.
• Cancellation on the day of the assignment itself (from 00:00): 100% of the agreed price will be invoiced.

The day of the assignment is counted from midnight (00:00) on the calendar day the assignment is scheduled to be performed. If FLYN AS arrives at the agreed time and the assignment cannot be carried out due to reasons on the customer’s side, this is considered a cancellation on the day of the assignment and will be invoiced at 100% of the agreed price.

13. Quality and Complaints

If the customer believes that the service has not been delivered as agreed, FLYN AS must be contacted by telephone and in writing via e-mail within 48 hours after the assignment has been completed. The phone call is mandatory for rapid handling, while the e-mail serves as written confirmation. The complaint must be sent to info@flyn.no with a copy (cc) to service@flyn.no, which will help expedite the processing of the case. The customer shall describe the deviation clearly and attach photos if relevant. For complaints received after 48 hours, the assessment and any follow-up will be at the company's discretion, as after this period it will be difficult to prove whether the deviation is due to the cleaning itself or soiling that has occurred during normal use of the residence/premises.

FLYN AS shall be given the opportunity to assess and potentially rectify deviations before the customer demands a price reduction or other compensation. Independent rectification by the customer or a third party is not covered without a specific prior written agreement with FLYN AS.

14. Damages, Liability, and Limitation of Liability

If the customer believes that damage occurred during the assignment, FLYN AS must be notified in writing as soon as possible and no later than 48 hours after the assignment has been completed. Compensation is only considered if it can be documented that the damage resulted from error or negligence on the part of FLYN AS.

FLYN AS is not liable for damages resulting from normal wear and tear, lack of maintenance, incorrectly installed items, hidden defects, loose installations, or materials that do not tolerate normal cleaning.

FLYN AS’s total liability for damages is under any circumstance limited to the value of the individual assignment where the damage occurred, meaning the amount the customer has paid or is to pay for the assignment in question. FLYN AS is not liable for indirect losses, consequential damages, lost income, or other consequential losses of any kind.

15. Force Majeure

FLYN AS is not liable for delays or non-fulfillment of the agreement if this is due to conditions beyond the company’s reasonable control. This includes, but is not limited to, illness among key personnel, extreme weather, natural disasters, fire, power outages, strikes, lockouts, government-imposed restrictions, pandemics, war, terror, or other extraordinary events.

In the event of force majeure, FLYN AS will notify the customer as soon as possible and offer a new time for the execution of the assignment. The customer is not entitled to compensation as a result of delays or cancellations caused by force majeure. If the situation persists for more than 14 calendar days, both parties may cancel the assignment without costs.

16. Documentation in Case of Deviations

To ensure quality and correct case processing, FLYN AS may take photos of conditions that affect the work, such as a lack of access, unusual condition, damages, obstacles, or other deviations. Such photos are used solely for internal documentation and follow-up of the assignment. The photos are not used for marketing purposes without the customer’s explicit consent.

17. Privacy Policy

FLYN AS processes personal data in accordance with applicable privacy legislation and GDPR. Read more in our privacy policy and cookie policy.

18. Photo and Video Recording During the Assignment

FLYN AS may take photos and videos during the execution of the assignment in order to document the quality of the work and showcase cleaning results. Such material may be used for the company's marketing purposes – including on the website, on social media, and in promotional materials.

When recording, FLYN AS adheres to the following rules:

• The material shows exclusively cleaning results and the work process.
• The material does not contain images of persons, unless the individual in question has given separate written consent.
• The material does not contain personal documents, letters, photographs, medical items, or other belongings that could uniquely identify a person or reveal their private life.

By placing an order with FLYN AS, the customer agrees that recording of the premises and work process may take place under the described conditions. If the customer does not wish for the material to be used for marketing purposes, this must be communicated in writing before the assignment begins. In such cases, recordings will be used solely for internal documentation.

19. Changes to the Terms

FLYN AS may update these terms as needed. Updated terms are published on this page and apply to new orders from the time of publication.

20. Disputes

Any disagreements shall first be attempted to be resolved through dialogue between the customer and FLYN AS. If the matter is not resolved, consumers may contact relevant Norwegian complaint bodies in accordance with applicable regulations. These terms are governed by Norwegian law.